Frequently Asked Questions

Got a question? Someone's probably asked it before.

These general FAQs about product options and billing issues. For technical FAQs about the editor, go to our Help Center.


What is Foleon?
Foleon is an all-in-one platform for creating and publishing interactive content experiences. Like websites, Foleon Docs use HTML5, CSS, and JavaScript; but unlike websites, they are linear in format — more like a magazine.

With Foleon, you can quickly create jaw-dropping internal and external communications assets your audience won't easily forget, and easily produce immersive, media-rich sales and marketing collateral that readers can interact with on any device.
What can I create with Foleon?
Your imagination is the limit. Our content creation platform is perfect for making interactive:

  • Corporate brochures
  • Sales enablement content
  • Account-based marketing assets
  • Lead generating content offers
  • Thought leadership material
  • Engaging annual reports
  • Intelligent sales proposals
  • Internal communication assets
  • Onboarding manuals
  • and much more…
How is a Foleon different from a website?
While they share the same technology, their usage is very different. A website (as its name implies) is like a spiderweb where everything is connected to everything else. Content experiences made with Foleon are more like presentations in that they're linear, and users navigate through one page at a time.

However, unlike tools such as PowerPoint, you get all the advantages of online hosted content, namely the ability to track engagement with Google Analytics, present content perfectly on any device (responsiveness), personalize content, and many more distribution options.
Why use Foleon instead of a web page?
On average, users tend to interact with Foleon Docs for 4 times as long as a typical web page. This is because Foleon Docs are designed to be snackable and media rich. Their stand-alone, linear format gives them a story-like feel and encourages readers to continue to each consecutive page.

If you have an important piece of content that deserves more attention than a regular blog post or website page — perhaps an event review or a product brochure — then a Foleon Doc is the perfect way to showcase it.
Why use Foleon instead of printed material?
Foleon Docs allow you to incorporate rich media like full-screen background videos and animations. They can be personalized based on information about individual readers. They can include forms, calls-to-action, and other interactive elements. And they’re accessible anywhere, rendering perfectly on any device.

Perhaps the greatest benefits, however, lie in cost-saving (compared to print) and in the ability to track, measure, and analyze your content’s performance. See where your readers come from, which pages they engage with most, what they click on, where they leave, and then use that data to make your next edition more engaging.
How does Foleon work with SEO?
Foleon Docs are built with SEO in mind. They use server-side rendering technology that ensures no render-blocking scripts prevent crawlers from indexing all your content. For each of your pages, you have full control over page slugs, titles, meta descriptions, headings, alt image attributes, and more.

If you're working with internal documents, you can also turn this all off and prevent search engines from indexing your content.
Can Foleon Docs be embedded on websites?
Yes, but they are best experienced as stand-alone pieces of content.


Is there an unlimited publishing option?
Please drop us a line here so we can discuss a tailored solution for your needs.
Can I publish a single piece without signing up for a subscription?
No. You must have an active subscription to publish content.
Are there any limitations I should be aware of?
Not every feature is part of every plan. Please take a careful look at the features on our plans page to determine which best fits your needs.

Options and features

Can I host Foleon Docs on my own URL?
Yes. Foleon files are hosted on our global network of secure servers and use a state-of-the-art content delivery network (CDN) to ensure your readers get the best experience regardless of where they're located.

By default, your content will be visible on, but you can easily choose to use your own domain or subdomain. Depending on your plan, it’s also possible to host files on your own servers.
Can I purchase a web domain through you?
No, in order to host Foleon Docs on your own domain, you must first purchase a domain from a domain name registrar such as Hostwinds or GoDaddy.
Can I print my Foleon Docs?
Yes, there is a feature to convert your Foleon content to a PDF for printing. Because Foleon Docs are dynamic web applications designed for the screen, printed versions may not appear exactly as they do online.
How do I distribute my content?
Foleon Docs live on the web, so you can drive traffic to them as you would any other page or piece of online content. Social promotion, paid search advertising, display advertising, and email marketing are the most common ways our customers promote their publications.

Foleon Docs are built with SEO in mind which means search engines will index your content and you’ll receive organic traffic as well, unless you choose to turn this off.
Can I upload a PDF and convert it into a Foleon?
No. Unlike some other tools which simply create static online flipbooks, Foleon’s distinguishing feature is responsiveness — the ability to adapt and rearrange layouts according to the screen size of the viewer. While this requires you to upload and place assets like images and text individually, it creates a much better (and more dynamic) experience for the reader.
Can Foleon Docs be viewed while offline?
No. Just like websites, Foleon Docs exist online and require an internet connection to view.
What data can I collect from my Foleon Docs?
See the time users spend on each page, how far they scroll, what they click on, where they leave, and more. You can use our built-in reporting tools to gather these insights and/or connect your Google Analytics account for even more granular data.

You can also create and place forms in your Foleon Doc to gather information from your visitors. Our built-in form builder makes managing forms easy. Use them to gate your content and generate leads, or to collect feedback elsewhere in your Doc.

Working in the platform

Do I need to know how to code?
You don't need any coding experience to use Foleon. Our platform uses an intuitive drag and drop interface meaning what you see is what you get. Forms, buttons, overlays, embeds, background videos, margins, and paddings — everything is editable with our advanced, user-friendly interface.
Are there templates I can use?
Yes, we have a large selection of professionally designed block, page, and document templates that you can use and customize.
How do I include videos in my Foleon Docs?
You can easily insert videos that are hosted on YouTube or Vimeo. You can then use them either as background videos that play automatically, or as embedded videos that users can play when they're ready. Depending on your plan, you can also embed self-hosted videos.
How do I ensure brand consistency?
Upload your assets like logos, colors, custom fonts and more. You can also integrate your Bynder account for easy access to corporate assets. Our theme editor allows you to save default styles and reuse them on subsequent pages and Foleon Docs.
Can I add multiple users?
By default, our Basic plan comes with 2 users. Depending on your plan, you can assign various roles and permissions to users and decide, for example, who can edit projects and settings, and who can publish content.
Can I use custom fonts?
Yes. By default, there are a wide variety of fonts available. Depending on your plan, you can also upload your own custom fonts as .woff files.
Can I get help designing my Foleon Doc?
Our platform is extremely easy to use, but we do offer professional services if you want help creating a Foleon Doc. We also have a partner program with numerous Foleon certified design agencies you can work with, and we’d be happy to put you in touch.


Who can see my Foleon Docs?
You decide! If you want your Foleon Docs freely available on the web, we offer all kinds of SEO features and social sharing options. You can also gate your content with lead generation forms so that visitors must submit their contact details to access your documents.
Can I secure my Foleon Docs and make them private?
Yes. If you're working with sensitive internal information, we offer robust security features. You can secure Foleon Docs with usernames and passwords, whitelist IPs, and tell search engines not to index your content.
Do you support SSL?
Absolutely. You will need to purchase an SSL certificate from a trusted vendor and then we'll help you set it up.
Can I host Foleon Docs on my own server?
Depending on your plan, we offer the possibility to download an entire Foleon Doc for hosting elsewhere.
What other security options do you offer?
If you're an enterprise organization, we offer Single Sign-On (SSO) and SCIM 2.0 solutions, and can facilitate other custom requirements upon request. Foleon undergoes regular risk assessments and security audits, and we are ISO 27001 certified.
Are you GDPR compliant?
Yes, fully. Our company follows all GDPR guidelines and we also provide tools to help our customers comply. As a customer, you can, for example, request or delete all personal data related to a particular visitor from our databases. You can also disable our global CDN to ensure no files or data are ever stored outside the EU. For more information, read our blog post about Foleon and GDPR compliance.


How does your billing system work?
You can pay monthly, or get an extra discount if you choose to pay for the entire year in advance. In either case, subscriptions are 1-year contracts. Add-ons, additional Foleon Docs, or additional users will renew together with your subscription regardless of their original date of purchase. The price for said additions will be calculated based on your existing billing cycle.

You can cancel your account up to 2 months before your renewal date. If you do not cancel within that time period, your subscription will be renewed for another 12 months.
What payment options do you offer?
We accept all major credit cards, checks, bank transfers, and PayPal. You can choose to pay monthly or yearly. In either case, subscriptions are based on a 12-month contract with a renewal date corresponding to the date of purchase.
Is it possible to change my subscription midway through the year?
If you find yourself needing additional features, it is possible to purchase add-ons at any time. For more information, see our plans page.

You can downgrade your subscription up to 2 months before the end of a billing cycle, in which case changes will come into effect after the current billing cycle is over.
How do I cancel my account?
You can cancel your account up to 2 months before your renewal date. If you do not cancel within that time period, your subscription will be renewed for another 12 months. If you decide to cancel your account, please contact
What happens to my Foleon Docs if I cancel my account?
Your Foleon Docs will remain online until the end of your contract date. After that, they will be taken offline. Your Foleon Docs will remain in your account for 90 days, so if you choose to renew your account within that time, they will still be there.
Is it possible to get a custom subscription with the features I need?
Yes, we offer an Enterprise plan which can include many additional features, custom integrations, and special development requests. Find out more info about Foleon for Enterprise.