We've created an extensive Help Center (you're in the right place!) that answers most questions. However, you might have a question that you can't find an answer to. In this article, we share how to reach out to us.
💡 New to Foleon? Check out the Getting Started collection in the Help Center.
In this article
Customer support
If you have questions about the editor or experience a technical issue, you can reach out to our customer support team. There are two ways of contacting our support team:
Chat
You can start a conversation with our customer support team using the Chat button at the bottom right of the dashboard, editor, or Help Center. You will then be able to start a chat conversation with one of our support agents.
You can always come back to this conversation even after closing the window. Once you log back into Foleon, a pop-up notification will inform you about unread messages.
You can contact support by email at support@foleon.com with support questions or at info@foleon.com with miscellaneous questions.
Customer Portal
The Foleon Customer Portal gives you complete visibility of your support requests.
This self-service feature lets users track, manage, and review tickets—no more digging through email threads.
📖 For more information, read our article: All about the Customer Portal
Customer Success Management
Your Customer Success Manager can help you gain more strategic insights from your content's analytics and distribution. They can also answer questions about your plan and account and provide information on our training sessions.
You probably already have their contact information. If you need help, feel free to contact customer support so they can refer you.