All about the Customer Portal

What is the Customer Portal?

The Customer Portal is a central location where Foleon users can:

• Submit a new support request

• Track the status of open tickets in real time

• View ticket history and past conversations

• Access the Knowledge Base for self-service help

It’s designed to streamline communication and make it easier to get support when you need it.

Why we built it

We noticed that conversations started via live chat sometimes went unanswered or unnoticed—especially when responses arrived after the chat ended.

To fix this, we previously sent transcripts via email, but those could easily get lost or ignored.

The Customer Portal solves this by giving users a dedicated space to follow up on their support tickets and see updates as they happen.

Key benefits

• Full transparency: Users can see all their open and closed tickets at a glance.

• Improved experience: Less room for miscommunication and missed messages.

• Lower support load: Self-service access reduces the need to re-contact support for updates.

Who has access?

All active Foleon users who have submitted a support ticket via email or live chat. 

Only the individual who submits a ticket has access to view it in the portal. Your tickets are private; the rest of your organization cannot see or track your individual support tickets.

How to access the portal

Once you've submitted a support request, you'll receive an email confirmation that includes a direct link to the Customer Portal.
You'll be asked to verify your email the first time you access it.

Still have questions? Reach out to our team.